Customer Service Team Lead-Walmart Contact Center•North
Position in North Pekin, IL
Key Information
- This role centers on your professional skills within the Customer Service Management space in North Pekin.
- Hiring Organization: Walmart Customer Care
- Based in: North Pekin, IL (a vibrant local hub)
- Clear growth pathways at our North Pekin office.
- Benefits: This role offers a competitive benefits package.
- Job Title: Customer Service Team Lead - Walmart Contact Center
- Salary: $89.2k-$115.5k/Year (approx. $49/Hour)
- This North Pekin-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Walmart Customer Care team in North Pekin, IL is growing.
- Benefit from working in North Pekin, a key hub for the Customer Service Management industry.
About Walmart Customer Care Leadership
Leadership at Walmart is about empowering people, fostering resilience, and building community. Exceptional leadership is the cornerstone of our contact center dominance. We believe in providing our management teams with the tools to inspire their agents, drive continuous improvement, and uphold our uncompromising commitment to service excellence. We provide robust leadership development programs, ensuring a highly rewarding, long-term corporate career.
A Timeline of Your Leadership Day
- 8:00 AM - Morning Huddle: Kick off the day with positivity. You will gather your team of 15-20 customer care agents for a quick, uplifting meeting, reviewing daily service level agreements (SLAs) and celebrating yesterday's successes.
- 10:00 AM - Live Coaching & Shadowing: Spend time "plugged in" with your newer agents. You will listen to live calls, utilizing an encouraging, mentorship-focused approach to help them navigate difficult conversations and improve their soft skills.
- 1:00 PM - Escalation Command: Step in as the final authority. When an agent cannot resolve a highly complex or emotional customer issue, you take the call. You will utilize your advanced system permissions and profound emotional intelligence to restore the customer's faith in the brand.
- 4:00 PM - Metric Analysis: Review the daily dashboard. Analyze your team's average handle time (AHT) and customer satisfaction (CSAT) scores, drafting thoughtful strategies to improve efficiency without sacrificing quality care.
Qualifications & Rewards
Applicants should possess a Bachelor’s degree in Business Administration or highly verifiable leadership experience in a high-volume contact center environment. You must possess excellent communication skills, profound emotional intelligence, and a deep passion for helping others succeed. Walmart offers a premium salaried compensation package, performance-based annual bonuses, comprehensive corporate healthcare, and outstanding opportunities for executive promotion.
Frequently Asked Questions
How much does the Customer Service Team Lead-Walmart Contact Center•North position pay at Walmart Customer Care?
This role offers a pay range of $89,250 - $115,500. Actual compensation may vary based on experience, shift, and location within North Pekin.
Where is this Customer Service Team Lead-Walmart Contact Center•North job located?
This position is based in North Pekin, IL. Walmart Customer Care has facilities throughout the region, but this specific opening is in North Pekin.
What benefits does Walmart Customer Care offer for this position?
Walmart Customer Care provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
What qualifications do I need for this Customer Service Team Lead-Walmart Contact Center•North role?
Most Customer Service Team Lead-Walmart Contact Center•North positions at Walmart Customer Care require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
How do I apply for this Customer Service Team Lead-Walmart Contact Center•North position in North Pekin?
You can apply directly on this page by clicking the 'Apply Now' button. The application process is quick and typically takes just a few minutes. Walmart Customer Care reviews applications on a rolling basis.
How long does the Walmart Customer Care hiring process take?
The hiring process at Walmart Customer Care is typically fast, often completed within 1-2 weeks. After submitting your application, you may receive a response within a few days. Some positions offer same-week start dates.
